Terms & Conditions
User expressly agrees that use of CareConceptsHME.com is at User's sole risk. Neither CareConceptsHME.com, nor its affiliates, nor any of its officers, directors, or employees, agents, third-party content providers ("Providers"), merchants ("Merchants"), sponsors ("Sponsors"), licensers ("Licensers"), or the like, warrant that CareConceptsHME.com will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of CareConceptsHME.com, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through CareConceptsHME.com. CareConceptsHME.com takes no responsibility for any errors, typos, or miss-priced merchandise and reserves the right to refuse the sale of any merchandise to any customer at any time.
This site is provided by CareConceptsHME.com on an "as is" basis. CareConceptsHME.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, CareConceptsHME.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. CareConceptsHME.com will not be liable for any damages of any kind arising from the use of the site, including but not limited to direct, indirect, incidental punitive and consequential damages.
Notice to Medicare and private insurance beneficiaries
This website does not accept assignment nor do we bill to Medicare or insurance providers. Therefore, customers will be responsible for the cost of any and all equipment and supplies at the price posted on the corresponding website at the time of purchase.
Customers who submit claims to their insurance carrier are responsible for any differences between that of the reimbursement amount allowed by the insurance carrier and the amount for which the items were purchased. Any issues that may arise due to these amounts should be forwarded to your insurance carrier.
Return Policy
CareConceptsHME.com is committed to working with its customers to ensure products with warranties perform according to the manufacturer's specifications. Warranty information, where applicable, can be found enclosed within the product packaging.
Items with exceptions noted below (*) maybe returnable for a refund, exchange or credit as long as they are returned within 15 days of receipt, are unused and are in their original and undamaged packaging. Sale items may not be returned unless defective. Non-defective returns will be subject to restocking charges as noted later in this section. No returns are accepted after 15 days.
* Sterile items may not be returned if the seal or packaging is broken or punctured.
* Wound Care, Cushions & Pillows, and other products where the intended use is to be in direct contact with the human body may not be returned.
* Ultra lightweight wheelchairs, sport wheelchairs, handcycles, Custom wheelchairs, Power Wheelchairs, positioning wheelchairs, pediatric wheelchairs, sports performance wheelchairs, titanium wheelchairs. These items may be exchanged for non defective replacements only. To return defective products please follow the procedure as detailed above. No returns are accepted on titanium wheelchairs or custom made wheelchairs.
Unauthorized or Refused Items
CareConceptsHME.com cannot accept unauthorized returns or exchanges. Packages without an RMA number will be refused at our facilities and will be returned to the sender. CareConceptsHME.com will charge a 20% restocking fee plus applicable shipping charges for shipments refused by the customer. Additional charges may apply if all products are not returned in the original and unopened packing.
Non Defective Returns
Any returns found to be non-defective or intentionally returned as non-defective are subject to a 20% restocking fee plus all non-product related fees (shipping and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 20%, in addition to applicable shipping, transaction and insurance fees.
Please be aware that if the reasons for the returned item(s) are not valid, you will be charged for return shipment to the original shipping address at UPS Ground rates.
Return Merchandise Authorization
Items may be returned for refund, replacement or repair, subject to manufacturer and CareConceptsHME.com restrictions. All product returns must have a Return Merchandise Authorization [RMA] number issued by CareConceptsHME.com (for items being returned to us) or by the manufacturer for items being returned to them.
Note: You must obtain a Return Authorization Number to return an item. All merchandise returns are subject to inspection. All merchandise returns not suitable for resale will not be accepted. A restocking fee of 20% may be applied to returns. CareConceptsHME.com is unable to accept returns on the following items. Ultra lightweight wheelchairs, sport wheelchairs, handcycles, Custom wheelchairs, or Power Wheelchairs, positioning wheelchairs, pediatric wheelchairs, sports performance wheelchairs, titanium wheelchairs. These items may be exchanged for non defective replacements only. To return defective products please follow the procedure as detailed above. No returns are accepted on titanium wheelchairs or custom made wheelchairs.
Return Shipping
All items must be shipped freight prepaid by the purchaser.
Technical Support
Many product problems can be resolved with technical assistance from the manufacturer's service center. Please refer to service center contact information enclosed with the purchase.
Warranty Support
Should your item require warranty service or is missing parts, please first contact the manufacturer warranty service department. If your item is not repaired to your satisfaction, CareConceptsHME.com will work with you to obtain an appropriate resolution.
Secure Shopping Guarantee:
How do I know my transaction is secure?
At CARECONCEPTSHME.COM you can be assured that your personal and account information is secure. We employ the latest 128-bit encryption technology in all parts of our site that require you to provide your personal or account information. These include online ordering, order status, and eMail information. We do this to protect you from unauthorized use of the information you are sending to our server.
The CARECONCEPTSHME.COM Safe Shopping Guarantee protects you while you shop at CARECONCEPTSHME.COM, so that you never have to worry about credit card safety. Period. We guarantee that every transaction you make at CareConceptsHME.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at CareConceptsHME.com See details below.
Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, CareConceptsHME.com will cover the entire liability for you, up to the full $50.00. CareConceptsHME.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at CareConceptsHME.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
